Diploma in Office Management and Administration

Course details

Those working in or managing a busy office environment are involved in and are responsible for a wide range of activities. Their responsibilities include determining policy, setting targets and budgets, employing and controlling staff and ensuring that the highest level of service is provided to customers and other departments within the organisation.

Programme Aims and Objectives

Each module on this programme lays down fundamental principles designed to teach participants the essentials of effective office management and administration. It aims to provide students with:

• Key skills and knowledge transferable to any management position
• Understanding of how to improve workplace efficiency and increase job satisfaction
• An attention to the significance of marketing and sales functions
• Fundamental appreciation for Irish business and employment law.

With the above competencies and ability participants will immediately become an important asset in the workplace and driver of productivity in the office.

Programme Structure

This programme is divided into five modules and is designed to provide a practical grounding in the knowledge and skills of office management and administration. Each module supports the next, allowing participants with the potential to excel in an office environment.

Assessment

To be awarded the Diploma in Office Management and Administration, a student will be required to complete an in-class exam during each module (30%) and a written assignment at the end of each module (70%).

Programme Content

Management Principles

Three themes of management will be developed in this module namely corporate, business and functional. The decision making process will be applied to each of these, with particular emphasis on case study work.

Human Resource Management

This HRM module will provide participants with an overview of the various functions of the Human Resource Department and will emphasise the role HRM plays in developing the organisation, improving efficiency and increasing job satisfaction.

Marketing and Sales Management

This module explores the skills and knowledge necessary for the motivation and management of effective marketing in the workplace. The basic principles are taught and an advanced understanding is fostered through the use of case studies and practical examples.

Business and Employment Law

This module will provide participants with an overview of the Law of Contract, Tort, EU Law and a detailed element of the module will cover the general principles and best practice of Employment Law.

Managing the Office

This module provides an overview of the types of skills required to run and administer a busy office environment. Topics covered in this module include planning skills, understanding budgets and purchasing, project management, managing people and the use of information technology in office administration.