Course details
Content
This qualification is aimed at inpiduals who are starting a career in a customer facing role. It is suitable for all age groups: for those thinking of entering employment for the first time; for those who have just started a job, for those who are changing their career path and for those who want recognition of their skills and experience. This qualification gives the foundation to future progression in a range of different roles, which involve customer contact.
Syllabus
- Mandatory Units
- Communicate using Customer Service Language
- Follow the Rules to Deliver Customer Service
Entry Requirements for NVQ Diploma Courses
There are no formal entry requirements; this qualification is open to all candidates who are preparing to work or who already work in a business or administration environment. It is important, however, to make sure that learners are able to produce evidence in line with the assessment guidance. As a result of this, significant access to a working environment is required.
Updated on 08 November, 2015Course Location
About Limerick City College
The establishment of the College in the last year has been very exciting, and the ideal central location within the city with state-of-the-art facilities, ensures that our students have a spacious and versatile learning environment.
Limerick City College is housed within a modern facility which houses the library and learning resource centre, a ten terminal internet laboratory and state-of-the-art classrooms. There are a number of recreational facilities within walking distance as well as cafes and on-campus refreshments and common room facilities.
See all Limerick City College courses- Customer Service Advisor Lead AcademyEUR 24
EUR 371Duration: Upto 1 Hour - Customer Service Skills Course LineEUR 23
EUR 334Duration: Upto 3 Hours
