- Location: Cork City College The Arch Drinan Street, Cork, Ireland
- Duration: 11 Months
Course details
This qualification is aimed at individuals who are starting a career in a customer facing role. It is suitable for all age groups: for those thinking of entering employment for the first time; for those who have just started a job, for those who are changing their career path and for those who want recognition of their skills and experience. This qualification gives the foundation to future progression in a range of different roles, which involve customer contact.
Syllabus
- Mandatory Units
- Communicate using Customer Service Language
- Follow the Rules to Deliver Customer Service
Course Location
About Cork City College
Since the establishment of the college they have expanded and undertaken a number of developments, coupled with the ideal central location within the city. With state-of-the-art facilities, ensuring that their students have a spacious and versatile learning environment.
Cork City College is housed within a modern facility which houses the library and learning restheirce centre, a 20 terminal internet laboratory and state-of-the-art classrooms. There are a number of recreational facilities within walking distance as theyll as cafes and on-campus refreshments and common room facilities.
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