Course details
Many line managers need to have conversations with staff and individuals where they have to manage emotions and information in a sensitive way. These conversations may be to address poor performance or conduct, deal with personal problems, investigate complaints or deal with grievances.
This course aims to assist managers to face the problem, prepare for what may happen, improve their communication skills, stay in control and agree a way forward.
Updated on 08 November, 2015Course Location
About Health Management Institute of Ireland
The Health Management Institute of Ireland (HMI) is the professional body for healthcare managers across all sectors of the health service in the Republic of Ireland. The HMI is dedicated to meeting the needs of the modern healthcare manager by providing its members with up-to-date and relevant information; training and professional development services; and networking opportunities.
Inform
As a professional body for managers, the HMI is at the forefront of informing and educating Irish health service managers and providing opportunities for information exchange.
Educate
Their high quality and innovative training, education and eLearning interventions are aimed at building the competence and confidence of health service managers and staff. They offer a wide range of programmes and training related services.
Involve
The activities of the HMI are focused on the inclusion and involvement of all Their members. Their regional structure and associated events and regular Forum for Manager series enable local engagement and networking opportunities among Their members.
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