Course details

The Diagnostics and Troubleshooting course provides 3 days of instructor-led training (in a public, online or private on-site class setting) where participants will gain a comprehensive understanding of the techniques used in troubleshooting issues with FortiGate Unified Threat Management security appliances.

Hands-on labs allow students to perform the tasks associated with the troubleshooting of common issues, Transparent Mode, routing, application proxies, high availability and IPSec VPNs.

This course demonstrates troubleshooting tools that can be used when diagnosing issues involving a secure network deployment using FortiGate Unified Threat Management appliances.


Perform elementary troubleshooting of FortiOS features, equivalent of Level I Technical Support
Be proficient with the essential diagnostic commands
Accurately report technical issues based on initial troubleshooting FortiGate Fortinet Certified Network Security Professional (FCNSP) certification Extensive experience working with the FortiGate Unified Threat Management device

Course Outline

Lesson 1 – Technical Support Organization Overview

  • Fortinet Global Customer Services Organization
  • Creating an Account
  • Registering a Device
  • Reporting Problems
  • Assisting Technical Support
  • Support Priority Levels
  • Return Material Authorization Process

Lesson 2 – Troubleshooting Tools

  • Defining the Problem
  • FortiOS Diagnostics
  • FortiGate Ports
  • Diagnostic Commands
  • Self Help Options
  • FortiAnalyzer Diagnostics
  • FortiGuard Troubleshooting

Lesson 3 – Transparent Mode

  • Operating Mode
  • Ethernet Frame
  • Transparent Bridging
  • Broadcast Domain
  • VLAN Trunks
  • Forwarding Domains
  • Transparent Mode Proxies and MAC Address Changes
  • Link Aggregation
  • Transparent Mode Session Table Entry
  • VLANs, ARP, and Multicast Control
  • IP Multicast Policy
  • Troubleshooting Commands

Lesson 4 – Routing

  • Diagnostic Commands

Lesson 5 – Content Inspection

  • Application Proxies
  • FortiGate Proxy Interaction
  • FortiGuard Subscription Services

Lesson 6 – Virtual Private Networks

  • Internet Key Exchange

Lesson 7 – High Availability

  • FortiGate Clustering Protocol
  • High Availability Modes of Operation

About Equitrain

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

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