Developing Assertiveness & Self-Confidence

Course details

• Managers & Supervisors
• Team Leaders & Team Members
• Professionals seeking self-development

• Define assertiveness, self-confidence and the four styles of communication
• Understand the meaning of values and beliefs and how they affect self-worth
• Learn how to overcome negative thinking and use positive self-talk
• Define and practice setting SMART goals for assertive behaviour
• Identify how a pleasing appearance and body language create a strong first impression
• Develop rapport-building skills for expressing disagreement and consensus-building
• Obtain strategies for gaining positive outcomes in difficult interpersonal situations.

• Distinguish between assertive, aggressive, passive, and passive aggressive behaviours
• Appreciate the value in oneself and others as a first step toward practicing assertiveness - conduct a self-worth inventory
• Use essential strong communication skills for assertive interaction with others
• Develop confidence by improving personal thoughts and perceptions about how you look and feel on both the inside and outside
• Practice using various tones of voice and inflections that project assertiveness
• Use simple Neuro-Linguistic Programming (NLP) models and techniques to help understand and improve communication and to enhance influencing behaviour.

• What Does Self-Confidence Mean To You?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles
• Obstacles to Our Goals
• The Role of Emotional Intelligence in Assertiveness and Self Confidence Management
  • What is Emotional Intelligence?
  • The Pillars of Emotional Intelligence
• Values and beliefs
• The Four Social Fears
• Communication Skills that make a real difference
• The Importance of Goal Setting
• Feeling the Part
• Looking the Part
• Sounding the Part
• Powerful Presentations of self and others
• Coping Techniques
• Dealing with Difficult Behaviour.