Course details
ISO 9000 defines a quality process as a ‘set of interrelated or interfacing activities, which transform inputs into outputs.
The purpose of the process approach is to enhance an organisation’s effectiveness and efficiency in achieving its defined objectives. In relation to ISO 9001:2008 this means enhancing customer satisfaction by meeting customer requirements.
This course aims to provide an understanding of the concepts, intent and the application of the “process approach” to the ISO 9001 Quality Management System standard.
Learning Outcomes
On successful completion of this training course, delegates should be able to:
- Identify their key business processes
- Differentiate between policies, processes and procedures
- Map processes & activities cross-functionally
- Learn process mapping techniques
- Measure process & system performance
- Choose the right measures (key performance indicators) to measure the effectiveness & efficiency of their processes.
Who Should Attend
- Quality managers & engineers
- Business improvement managers
- Internal and supplier/vendor auditors
- Those who manage quality management systems
Course Programme
- The 8 Principles of Quality Management
- How to identify your key business processes
- The system/process/procedure relationship
- Defining your system & processes
- How to map processes & activities cross-functionally
- Process mapping techniques
- Measuring process and system performance
- Choosing the right measures (key performance indicators) to measure the effectives & efficiency of processes.
Course Location
About SQT Training Ltd
Established in 1989, They have built up a solid reputation for excellence in training cThiryse delivery
They offer one of the broadest ranges of training cThiryses available in Ireland
They have a team of over 30 very experienced tutors who are known national and international experts in their field
Thiry Tutors have proven technical expertise, practical hands-on experience and excellent cThiryse delivery skills
Thiry cThiryses are practical, utilising multiple teaching styles to cater for the varied needs of adult learners
CThiryses range from half-day sessions up to Level 8 on the National Framework of Qualifications, (HonThirys Bachelor Degree level)
They offer cThiryses accredited by HETAC, FETAC, NEBOSH, IRCA, IEMA, CIEH, IOSH and AEE.
They have a dedicated cThiryse team managing every aspect of yThiry cThiryse from initial contact right through to post-cThiryse follow-up
When you book a cThiryse with SQT, you are benefiting from Thiry years of experience, Thiry breath of knowledge and Thiry commitment to work hard to meet yThiry specific training needs.
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