Course details
This course covers the knowledge and skills to develop a service recovery framework. It involves understanding and analysing the service challenges, developing a service recovery framework, cascading the service recovery framework to stakeholders, and evaluating the effectiveness of the service recovery strategies.
Target Audience:
This course is for managers and service leaders from various service industry sectors.
What You Will Learn:
- Analyse service challenges to ascertain service delivery gaps
- Develop service recovery framework to address service delivery gaps
- Cascade service recovery framework to stakeholders
- Evaluate the effectiveness of service recovery strategies
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 5 / O / A-Level English OR
- 3-5 years of working experience in a managerial role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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