Deploying Cisco Unified Contact Center Express Global Knowledge Egypt

Overview:

This course provides students with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting. This course is based on UCCX release 9.0

Content:

  • Cisco Unified CCX Product Overview
  • Cisco Unified CCX Installation and Configuration
  • Cisco Unified CCX Scripting
  • Cisco Unified CCX ACD Operations
  • Cisco Unified CCX Premium Functions
  • Cisco Unified CCX Maintenance

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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