Deploying Cisco Unified Contact Center Enterprise Global Knowledge Egypt
Price: TBA

Course details


In the Deploying Cisco Unified Contact Center Enterprise (DUCCE)course, you'll gain an understanding of Cisco Unified Contact Center Enterprise (CCE) v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting techniques. You will get hands-on practice installing and troubleshooting Unified CCE v8.0 software


  • Upon completing this course, the learner will be able to meet these overall objectives:
  • Overall understanding of the Unified CCE v8.0 system, processes, and its environment
  • Install and configure a Unified CCE v8.0 system
  • Create routing options using an external SQL database and an Application Gateway
  • Install and configure Cisco Outbound Option
  • Use Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center


  • Cisco Unified CCE v8.0 Overview
  • Component Architecture
  • Installation
  • Database- and Application-Driven Routing Options
  • Installing Cisco Outbound Option
  • Reporting and Maintenance Tools

About Global Knowledge Egypt

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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