Course details
Overview:
In the Deploying Cisco Unified Contact Center Enterprise (DUCCE)course, you'll gain an understanding of Cisco Unified Contact Center Enterprise (CCE) v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting techniques. You will get hands-on practice installing and troubleshooting Unified CCE v8.0 software
Objectives:
- Upon completing this course, the learner will be able to meet these overall objectives:
- Overall understanding of the Unified CCE v8.0 system, processes, and its environment
- Install and configure a Unified CCE v8.0 system
- Create routing options using an external SQL database and an Application Gateway
- Install and configure Cisco Outbound Option
- Use Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center
Content:
- Cisco Unified CCE v8.0 Overview
- Component Architecture
- Installation
- Database- and Application-Driven Routing Options
- Installing Cisco Outbound Option
- Reporting and Maintenance Tools
Course Location
About Global Knowledge Egypt
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