Demonstrate the Service Vision

Course details

This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

Key Benefits

• Recognise the role one plays in contributing to the organisation’s vision, mission and values
• Demonstrate service delivery in accordance with the organisation’s vision, mission and values
• Monitor own performance to ensure consistency with the organisation’s vision, mission and values

Course Contents

• Recognise the role one plays in contributing to the organisation’s vision, mission and values
• Demonstrate service delivery in accordance with the organisation’s vision, mission and value
• Monitor own performance to ensure consistency with the organisation’s vision, mission and values

Learning Methodology

Experiential methods of learning will be applied to enable participants to learn and practice the concepts and skills taught during the programme:

• Mini-lectures
• Group discussions
• Role-plays
• Quizzes
• Videos

Participants are required to undertake assessments which may take the form of:

• Learning journal
• Role-play
• Oral question

Participants who fulfill all requirements will receive a Statement of Attainment (SOA) issued by the Singapore Workforce Development Agency (WDA).

Who Should Attend

• Customer-facing staff
• Customer Service Representatives
• Call Centre Officers
• Store Advisors
• Service Crew