- Fees / Price QAR 1,199
- Duration 2 Days
- Locations PO Box 200197 Doha, Qatar
This course covers understanding customer service in a contact centre, how the resolve issues in customer service, how to monitor customer service performance and compliance and how to communicate verbally and in written or electronic form with customers referred by others in a contact centre.
On completion of this course you will be able to understand different types of customers and their needs. Understand legislation that can affect customer service and your organizations policies and procedures.
- Investigate how effective customer service is provided
- Identify the effects on customer service of internal procedures and legal obligations
- Explore how to monitor and evaluate customer service within an organization and suggest improvements