Course details
This course covers understanding customer service in a contact centre, how the resolve issues in customer service, how to monitor customer service performance and compliance and how to communicate verbally and in written or electronic form with customers referred by others in a contact centre.
On completion of this course you will be able to understand different types of customers and their needs. Understand legislation that can affect customer service and your organizations policies and procedures.
Learning Outcomes:
- Investigate how effective customer service is provided
- Identify the effects on customer service of internal procedures and legal obligations
- Explore how to monitor and evaluate customer service within an organization and suggest improvements
Course Location
About Qatar Skills Academy
Serving The Country Since 2010
Qatar Skills Academy has been established since 2010, and ever since then, we have been a keystone in the community by providing professional development courses for both individuals and corporations in Qatar. As the number one training provider in the country, we train over three thousand participants a year in Qatar alone with the largest private training facility in the country.
Supporting Qatar's 2030 vision:
Guided by the Qatar National Vision 2030, we are a key enabler for human capital development. We have developed an enhanced range of programmes and courses that bring a global standard of training locally to Qatar. Through our programs, we ensure that companies are able to remain competitive through knowledge insights and best practice. The courses we offer are technical, vocational and professional in nature across a range of industries thus supporting Qatar’s future goals of a diversified economy.
Topical Training for Real Results:
We are constantly updating our programs based on client, and market requirements with the singular intention of ensuring long-term positive learning and development results with the organizations and individuals that we work with.
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