This course covers understanding customer service in a contact centre, how the resolve issues in customer service, how to monitor customer service performance and compliance and how to communicate verbally and in written or electronic form with customers referred by others in a contact centre.

On completion of this course you will be able to understand different types of customers and their needs. Understand legislation that can affect customer service and your organizations policies and procedures. 

Learning Outcomes: 

  • Investigate how effective customer service is provided
  • Identify the effects on customer service of internal procedures and legal obligations
  • Explore how to monitor and evaluate customer service within an organization and suggest improvements
theyprovide accredited training, delivered to meet the needs of businesses, designed to produce a transformational step-change in culture and performance.
To support Qatar's national development strategy, theyprovide comprehensive assessment and development to place people in effective roles. theirqualifications assist businesses to demonstrate quality assurance and capability for contract compliance.
To support and provide career pathways in business and management studies, leading to university degrees.
theirlearning methods are flexible. Workplace assessment maximises time spent at work, accreditation of previous skills and experience incentivises learners, no term times mean theyrespond to ytheirbusiness requirements.
theyaim to reduce HR costs by producing a motivated, loyal and flexible workforce with transferable skills.
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