Delivering Constructive Criticism

Course details

By the end of the program, participants will be able to:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Program Outline

When Should Feedback Occur?

• Repeated Events or Behavior
• Breaches in Company Policy
• When Informal Feedback Has Not Worked
• Immediately After the Occurrence

Preparing and Planning

• Gather Facts on the Issue
• Practice Your Tone
• Create an Action Plan
• Keep Written Records

Choosing a Time and Place

• Check the Ego at the Door 
• Criticize in Private, Praise in Public
• It Has to Be Face to Face
• Create a Safe Atmosphere 

During the Session

• The Feedback Sandwich
• Monitor Body Language
• Check for Understanding
• Practice Active Listening
• Set Goals

Setting Goals

• SMART Goals
• The Three P's
• Be as Specific as Possible 

Diffusing Anger or Negative Emotions

• Choose the Correct Words 
• Stay on Topic
• Empathize

What Not to Do

• Attacking or Blaming
• Not Giving Them a Chance to Speak
• Talking Down
• Becoming Emotional

After the Session

• Follow-Up Meeting
• Being Yourself Available
• Providing Support and Resources
• Focus on the Future
• Measuring Results
• Was the Action Plan Followed?
• If Improvement is Not Seen, Then What?
• Words from the Wise