Dealing With Difficult People in the Workplace

Course details

This Dealing with Difficult People in Workplace training course will teach you how to reduce or remove problem conditions in a workplace. It covers a lot of different scenarios that usually occur in a workplace like disagreeing with other employees, working with aggressive and unreasonable individuals or handling bullies in the workplace. This training course provides you with the techniques and tools to handle these circumstances, attain mediation and demonstrates how important it is to intervene and manage conflicts.

This Dealing with Difficult People in the Workplace training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Outcomes 

After completing this course, participants will have learned to:

• See conflict as communication
• Benefit from a confrontation
• Prevent problems
• Get focused
• Deal with theirs and others' anger
• Deal with problems
• Understand and use the three step conflict resolution model
• Change yourself depending on the situation
• Understand people's behaviors and motives
• De-stress when things get ugly
• Identify causes of difficult behavior
• Counter negativity with positivity
• Discuss problems in groups
• Use assertive anger
• Plan and practice to handle difficult situations successfully

Foreword:

• Unfortunately, dealing with difficult individuals in a workplace can be very stressful and draining and many people just don't have this skill. If you want to improve your ability and tolerance when dealing with these complicated individuals, you should consider enrolling in a training course on Dealing with Difficult People in Workplace with PD Training?
• During the training course, participants learn how to approach difficult people, understand and influence them so that a successful resolution can be achieved without negativity and damage.
• The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors, and more.

MODULES

Getting Started

• Icebreaker
• Pre-Assignment Review
• Workshop Objectives

Conflict as Communication

• Defining Conflict
• Self-Assessment

Benefits of Confrontation

• To Talk or Not to Talk
• Determining Your Involvement
• Reciprocal Relationships

Preventing Problems

• The Importance of Empathy
• Dangerous Misconceptions

Getting Focused

• Getting to the Heart of the Matter
• The Three F's

Managing Anger

• Coping Strategies
• Guidelines for Assertive Anger

Dealing with Problems

• Dealing with Problems
• Causes of Difficult Behavior

The Three-Step Conflict Resolution Model

• The Three-Step Model
• Getting the Hang of Things

Practice Makes Pretty Good

• Making Connections

Changing Yourself

• Negative vs. Positive Interactions
• Dealing with Negative Feelings

Why Don't People Do What They Are Supposed To?

• The Big Questions

De-Stress Options to Use When Things Get Ugly

• Belly Breathing
• Visualize
• Music
• Acupressure and Massage
• Laughter
• General Coping Thoughts When Things Get Messy