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New Skills Academy Dealing with Difficult People and Situations Certificate New Skills Academy
  • Duration / Course length: Upto 7 Hours Start now
  • Accrediting country: UK
  • Accrediting body: IAO
  • Certificates:
  • Course delivery: This course is delivered in presentation format

Course details

Handling Difficult People and Situations

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

What you will learn

You will learn how to:
  • Understand human needs and their influence on behaviour
  • Use communication skills to reduce conflicts in the workplace
  • Recognise and minimise disruptive workplace behaviour
  • Recognise the factors that promote and hinder productivity
  • Recognise the characteristics of difficult people
  • Deal with difficult people with effective solutions
  • Identify the sources of difficult behaviour
  • Identify the most common difficult personality traits and how to deal with them
  • Focus on the solution (rather than the problem) to deal with difficult people
The skills and knowledge contained within this course are applicable to any business or organisation and will empower you to confidently deal with the most difficult of situations for the best possible outcomes. Updated on 16 May, 2019

Job roles this course is suitable for:

Customer Support Officer , Customer Service

About New Skills Academy

In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online course availability. The name behind that vision was New Skills Academy.

When it comes to online schools, there are plenty, but at New Skills Academy we distinguish ourselves amongst the competition with our dedication to your long-term goals. If you are entering a job market for the first time, or seeking a new career, we will provide you with the fast and efficient online support you need to make your dreams a reality.

Our expertly designed courses, detailed lesson plans and student testimonials all attest to the fact that we take great pride in our course offerings and provide only the best for our students. Often, people dream of pursuing a degree or certification but never find the time to follow through. We know life gets busy, which is why our customers can take our courses online from anywhere while still working. Students can access our courses from a PC, mobile phone or tablet; this means you can learn anywhere you go.

Our students’ reputation matters, which is why all of our online courses have been reviewed and certified in partnership with qualified industry experts. For added security and peace of mind, all of our courses have been approved by CPD.

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