• Take Your Office Skills to the Next Level,and Gain the vital skills you need to sail right through any presentation .
  • At every IT & Business Consulting group | Career Development Center workshops, expect nothing less than a high-quality learning experience that produces real results and lifetime skills you'll use over and over again.
  • Choose from 90+ workshops and technical training course offerings that are the most diverse you'll find anywhere.

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.

More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.

What will Students learn

  • Recognize how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

What Topic are covered

  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • Dealing with anger (yours and others)
  • Dealing with problems
  • The three step conflict resolution model
  • Changing yourself

Why don't people do what they are supposed to

  • De-stress options to use when things get ugly
  • Course Overview
  • You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
  • Conflict as Communication
  • This lecture will help participants define conflict. Participants will also explore how conflict is a very normal part of healthy relationships. To wrap up the session, they will complete a self-assessment to help them analyze how they currently handle conflict and how they might be able to improve.
  • Benefits of Confrontation
  • This session will give participants a framework for deciding whether or not to become involved in a situation. Participants will also identify some benefits that may arise if they do decide to get involved.
  • Preventing Problems
  • There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.
  • Getting Focused
  • If, as leaders, we are content to only deal with the surface issues, and we are afraid to dig and get at the deeper issues, we will not create a better workplace. This session will give participants some ways to get to the heart of a problem.
  • Managing Anger
  • Too many people are angry! This session will give participants some guidelines for managing their anger, dealing with angry people, and using assertive anger.
  • Dealing with Problems
  • In this session, participants will work in small groups to explore eight ways of dealing with problems.
  • The Three-Step Conflict Resolution Model
  • During this session, we will look at a three-step process that can help participants resolve conflict. Participants will also have an opportunity to apply the model to a difficult situation.
  • Practice Makes Pretty Good
  • In this session, participants will role play a difficult situation using the scenario from their pre-assignment.
  • Changing Yourself
  • Earlier we discussed how our attitudes and actions impact others. In this session, we will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.
  • Why Don’t People Do What They Are Supposed To?
  • There are a million possible answers to this question, but we will discuss the ten most common reasons.
  • De-Stress Options to Use When Things Get Ugly
  • To wrap up the workshop, we will share six de-stressing techniques that participants can use when things get difficult.
  • Workshop Wrap-Up
  • At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Whether you need a one-day onsite training course, full-service consulting, or if you are not really sure which solution will work, we can help.
ITBCG is a leading and innovative learning provider with over twenty years’ experience of providing best in-class learning solutions. We work in partnership with our customers to deliver flexibility, value and service. We develop innovative programs to ensure that every aspect of the learning development, delivery and administration of courses work to our clients’ benefit.
We provide IT and business skills learning to both the private and public sector companies and organizations. Our core training is focused on Cisco, Microsoft, CompTIA Citrix, EC-Council, Oracle, and ISC2 and best practice. This includes ITIL® Service Management and ISO, and PMI which is tied into business process improvement, project management, and business analysis and leadership development.
See all IT & Business Consulting Group courses

Contact information not available.

Courses you can instantly connect with... International Business Driving License IMI International ITIL Foundation 3 Polaris Human Development COBIT 5 Foundation Training Polaris Human Development

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?

or