Dealing With Conflict

Course details

This training programme will explore the area of conflict as it arises with clients and ways of dealing with this issue. It will allow time and space for participants to strengthen and underpin existing knowledge in relation to this area.

PROGRAMME CERTIFICATION

Certificate of Attendance in “Dealing with Conflict” from The Learning Curve Institute.

PROGRAMME AIMS

To build students knowledge and understanding of conflict.

PROGRAMME CONTENT

The methodology used in this training will be a combination of the following:

Participative: The participants will be asked to contribute to the training both in the large group and also in smaller ones. There will be a number of exercises throughout the training that are designed for the group to be split up into smaller groups.

Experiential: The training will allow participants to contribute by using examples of anonymous clients that they have worked with or are currently working with.

Theory into practice: The training will allow some role plays that will encourage participants to put the theory into practice.

Information giving: There will be handouts and information on relevant reading that will be distributed at each days training.

Worker led: The training will be flexible to the needs of the group.

LEARNING OUTCOMES

• To explore the nature of conflict.
• To enhance confidence in participants when dealing with conflict and to equip workers with information on dealing with conflict.
• To build on and expand existing knowledge in relation to dealing with conflict.
• To increase knowledge in relation and allow practical examples of dealing with conflict.
• To provide space and time for participants to become familiar with dealing with conflict and how to overcome situations of conflict.

ENTRY REQUIREMENTS

No specific entry requirements

ASSESSMENT

Assessment will be carried out through continuous assessment of role plays and listening exercises.