Dealing with Challenging Situations and People

Course details

In the workplace being able to understand and deal more effectively with everyday challenges such as differences of opinion, working styles and personality clashes is a recognised and valued skill.

Learning how to deal with challenging people and circumstances in and outside of the workplace assists in personal development, professional development and growth of an individual.

This program aims to introduce you to core tools and techniques for managing yourself and ultimately, the situations you find yourself in. This will assist you in creating better relationships and working with others towards win/win solutions in the workplace.

Learning Outcomes

On successful completion of this training course, delegates will;

• Have an increased awareness of themselves in the context of how they respond and react to challenging behaviour and situations
• Have an understanding of and apply specific tools and techniques which will enable them to deal confidently and competently with others
• Learn and have applied essential communication skills in the context of managing conflict
• Be able to identify different types of conflict and understand how to manage each one effectively
• Course Programme:
• Understand different types of situations and behaviours which challenge us
• The value of self-awareness and its role in managing ourselves in dealing with challenging situations and conflict
• Using DiSC assessment tool gain an awareness of our preferred working style and the strengths and challenges this poses when dealing with different circumstances and behaviours
• Learn and practise the 6 communication essentials which will enhance your ability to deal with conflict
• Learn how to lead a conversation ensuring input, engagement and rapport
• Understand different types of conflict which arise in groups and teams and the options available to ensure positive outcomes
• Learn how to effectively evaluate challenging interpersonal situations which arise and apply different tools for ensuring personal effectiveness and confidence in their management.