- Duration: 5 Days
Course details
Overview:
The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco
Unified Intelligent Contact Management (ICM) Enterprise environment.
Content:
- Cisco Unified CVP Technical Overview
- Cisco Unified CVP Comprehensive
- Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
- Cisco Unified CVP VXML Overview
- Events, Log Files, and Reporting
- Failover, Diagnostics, and Troubleshooting
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