- Duration / Course length: 125 Hours Start now
- Accredited by: ABC Awards
- Certificates:
- Course delivery: This course is delivered in presentation format
Course details
Customer Service course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.People working in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs.
The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .
The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
Course Syllabus:
This course consists of following modules:
Module 1 – What is Customer Service
Module 2 – Telephone Techniques
Module 3 – Dealing with Difficult Customers
Module 4 – Solving Customers' Problems
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your ; Updated on 20 April, 2021
Eligibility / Requirements
There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.
Job roles this course is suitable for:
Customer Service , Manager , Customer Service , Customer Service Team LeaderAbout Oxford Home Study College
Oxford Home Study Centre is the UK’s leading provider of affordable, accessible distance learning programs for students worldwide. We owe our international reputation to our founding principles of transparency, commitment to quality and unrivalled value for money.
Our course catalogue currently includes more than 100 fully-accredited online courses, covering the widest variety of subjects and specialisms. We are proud of our achievements in setting the high standard for distance learning .The quality of our courses and the support we offer to our students has resulted in tremendous success to the OHSC. We believe that the success of our college is underpinned by the success of our students. The students at OHSC get exceptional support from qualified and experienced tutors.
One of the main reasons for OHSC success is its uniquely individual, friendly and supportive service. We believe in quality; from our course materials to our tutor support and from our customer service to administration sector, students find fully committed team of professionals to deal with. We respond to 90% of emails with 24 hours. Learning Materials and Assessments are of high quality and are provided in easily accessible formats which can be viewed online or printed.
A certificate of completion (soft copy) can be claimed for £10. If you need a hard copy of this certificate you will pay £25 + postal charges ( £9 for UK students, £15 for outside UK)
