Customer Service with NLP

Course details

In this modern world, customers are never lack of choice as to who they select to supply goods and services that they desire. Providing excellent customer service has to be the top priority for companies in order to compete in today's customer oriented environment. To attract new customers and retain existing business, companies have to delight their customers with services that are constantly and consistently exceed the customer's expectations.

In this workshop, participants will learn how to use NLP to build robust relationships with customers from a wide variety of backgrounds. They will take away NLP tools, strategies and techniques that allow them to maximize effective communication, build trust, become more resourceful, turn problems into opportunities and recover from difficult situations.

“The goal as a company is to have customer service that is not just the best, but legendary.” Sam Walton

PROGRAMME OBJECTIVES

At the end of the workshop, participants will be able to:

• Practice delighting the customer always
• Accurately pin-point what the customers really want
• Quickly detect customer’s personality patterns (Meta-programs) and use that to effectively communicate with them
• Apply NLP presuppositions for building resourcefulness and resolve issues
• Exhibit more resourcefulness in front of customers
• Use the NLP meta model to communicate more effectively
• Get to the experiences behind customer’s words to help them make the right decisions
• Instantly gain instant rapport and trust with customers
• Understand customers at a personal level to connect, communicate and persuade them
• Turn every problems into opportunities to delight the customers
• Resolve conflicts calmly with difficult customers
• Clearly see and understand the customers’ point of views
• Develop a positive mental attitude and empowering belief towards customer service

PROGRAMME OUTLINE

• Define NLP and Customer Service Excellence
• What does a customer really want?
• Understand and detect NLP Meta-programs in other people
• Apply knowledge of meta-programs to improve communication
• Understanding NLP Pre-suppositions
• Apply pre-suppositions to enhance resourcefulness and resolve issues with customers
• Instant rapport building and gaining trust with customers the NLP way
• Becoming more resourceful -The NLP State Management Model
• Communicating with precision and accuracy using NLP Meta-Model
• Transformation of Meaning – turning every problem into opportunities
• Resolving conflicts with difficult customers
• Excellence service through empowering beliefs

WHO SHOULD ATTEND?

• Sales and Marketing Executives
• Front-line sale personnel
• Sales Managers
• Service Managers
• Personal services professionals