Customer Service Training for Hospitality and Healthcare

Course details

Healthcare:

Course Overview

Providing quality healthcare customer service is more important than ever before. Our healthcare customer service training programs are specifically designed for hospitals, physician offices, clinics and medical practices in the healthcare industry. This customer service training for healthcare workers program is designed so you can either purchase the training materials to teach the course yourself or we can customize a particular solution to meet your needs.
Customer service within the healthcare industry has its own unique challenges in providing first-class healthcare and patient satisfaction.
The highly experienced, native-speaking English tutors use a dynamic, interactive and modern approach utilizing emerging technologies such as virtual and augmented reality, social media as well as traditional methods; audio-visual aids, games and role plays to introduce the basics of customer service and the specifics of providing it in a healthcare setting.
Our aim is to develop the skills of the individual to deal with a variety of everyday situations including how to manage conflict with confidence and competence.
Course Outcome
This customer service course for hospitals, medical centers & long term care facilities.

At this program's conclusion, participants should be able to:

• Differentiate healthcare customer service from other types of service interactions.
• Explain the importance of a positive attitude in delivering good customer service.
• List the benefits of providing good customer service to both internal and external customers.
• Identify barriers to providing high-quality customer service.
• Apply techniques for dealing with angry or upset customers by successfully answering case studies.
• Demonstrate how to successfully request personal information.
• Rephrase blunt communication for better results. · Effectively manage job stress.
• Develop an action plan to improve their customer service skills

Course Overview

While serving the public can be difficult, doing so within the hospitality industry has its own unique challenges in providing customer service excellence and experience.
The highly experienced, native-speaking English tutors use a dynamic, interactive and modern approach utilising emerging technologies such as virtual and augmented reality, social media as well as traditional methods; audio-visual aids, games and role plays to introduce how to excel in customer service and deal with the most demanding of customers.
Our aim is to develop the skills and behaviour of the individual to exceed customers' expectations
Who is this training for?
Any business, organisation or individual which has internal or external customers who they deal with face-to-face or over the phone.
Aims
To help businesses and individuals identify and set a customer service standard for their organization and understand what real customer service looks and feels like.
To deliver great customer service on a daily basis resulting in satisfied customer that return and recommend you to others.

Objectives:

By the end of your training you, your staff and your business will be able to:

• Understand what great customer service looks and feels like
• Deliver a great customer experience every time
• Know what you want your customers to say about you and what you can do to get them to say it