Course details
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company livesthem, bring customers back to experience service that outdoes the competition
Course objective
- Specific learning objectives include:
- Demonstrate a customer service approach
- Understand how your own behavior affects the behavior of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
Course Modules:
- Module 1: What is Customer Service?
- Module 2: Who Are Your Customers?
- Module 3: Meeting Expectations
- Module 4: Pre-Assignment Review
- Module 5: Setting Goals and Targets
- Module 6: The Second Critical Element – Defined in Your Organization
- Module 7: The Third Critical Element – Given Life by the Employees
- Module 8: Communication Skills
- Module 9: Telephone Techniques
- Module10: Dealing with Difficult Callers
- Module11: Dealing with Challenges Assertively
- Module12: Dealing with Difficult People
- Module13: Dealing with Conflict
- Module14: The Fourth Critical Element – Be a Problem Solver
- Module15: Seven Steps to Customer Problem Solving
- Module16: The Fifth Critical Element – Measure It
- Module17: The Sixth Critical Element – Reinforce it
- Module18: Dealing with Stress
- Module19: Workshop Wrap-Up
Course Location
About Computek Training Center
It is the first and largest provider of computer software and hardware training in Egypt.
We_They is fast growing training provider over 20 years of experience in the delivery of computer training.
Our organization is dedicated to provide education excellence to meet the needs of each technology, simultaneously, as customer expand designed solutions to meet his particular organization's business needs.
Also Compuek is aimed by great companies and institutions for training their human resources looking for their progress and growth, and to make HR learn this promising technology at that time. For 20 years, the center is supplying the career market by highly qualified HR members who having broad minded, acquired with high technique and capable to work on the most difficult systems by all easiness and facility.
Computek is distinguished by its remote sighted management that enjoyed advanced thinking and firmness in order to enable the trainees to get as much training as possible by easy and simple way and in fine, splendid, and very organized training halls acquired with high capability PCs that are continuously upgraded to maintain high performance.
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