Introduction to Customer Service

  • What is CS
  • Importance of CS
  • A choice or a Must
  • Who Are Your Customers?
  • Internal Customers
  • External Customers
  • CS Experiences

Customer Service: Communication Skills

  • Effective Communication Skills
  • Professional Image
  • Non-verbal Communication Skills
  • Body Language
  • Verbal Communication Skills

Understanding customers

  • Customer Expectations
  • Assertive Working Style

Handling customer enquiries

  • Effective handling of enquiries
  • The principles of effective enquiries handling
  • Dealing with unreasonable enquiries

Customer Complaints

  • Why do Customers Complain?
  • Kinds of Customer Complaints
  • Complaints into Opportunities
  • Strategies for Handling Customer Complaints

Service recovery

  • LES Model

Complaint handling practice

Building customer relationships

Stress Management Strategies

  • What Causes Stress?
  • Managing Stress

RCT offers a full package of human developments starting from the recruitment process where we help corporates & individuals to create the best match between them , followed by the consultation process for both individuals in terms of life coaching or career path analysis & corporates in terms of proper customized business consultation . Finally , RCT offers a range of customized training modules that would communicate the right , timely & effective information to each caliber.

In the training arm, RCT offers a full range of business courses customized by different sectors in the market. RCT guarantee that its recruiters, consultants & trainers are the best in the different sectors of the markets in terms of knowledge & field experience. With RCT you will have a full customized service , where examples , rule plays ,cases are completely customized to the aimed sector (FMCG, Retail, Pharmaceutical…etc).

We are committed offer corporates & individuals the most effective service in terms of quality & quantity as well as cost. Our core values concentrated in being transparent & committed with our clients, effective in our services, responsible to our society & all the time customized to the market needs.

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