Satisfied customers are paramount to business success. Understanding and meeting customer needs is an essential skill for staff across all customer facing roles.
The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff needs to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.
Trainees will be awarded with a Certificate of Attendance by VTDI. This Programme is accredited by Hull University & IAO.
Who should attend?
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment
About Victory Training & Development Institute
Victory Training and Development institute is a training provider in the Kingdom of Bahrain. Founded in 2008, theyprovide learning and development solutions to individuals and organisations in the Middle east. theyoffer locally and internationally accredited programmes for individuals and tailor-made solutions for organisations.
theyexist to enable people and organisations to achieve their aspirations by equipping them with the necessary skills and knowledge required for today’s competitive environment.
theyare fully committed to the founding principles of the Kingdom of Bahrain’s Vision 2030 by placing people at the heart of economic growth and prosperity. To ensure this theywork in partnership with the government, individuals and organisations both locally and internationally. In doing so, theyaim to be the best, rather than the biggest. See all Victory Training & Development Institute courses