Course details
Course Content
- Understanding the benefits to an organization of quality customer care.
- Being able to handle a sales enquiry professionally.
- Learn how to deal with difficult or irate customers professionally.
- The importance of creating a good first impression over the phone.
- Communicate effectively by listening and questioning correctly.
- Keeping the customers informed and minimising future complaints.
- Phrases and habits to avoid that result in poor customer relations.
- How to present yourself as a positive and helpful individual.
- How to interact professionally with other depts in your organisation.
Course Location
About Positive2Work Skillnet
The Positive2Work Skillnet is made up of small, medium & large companies from all sectors of the Irish Economy. The member companies of Positive2Work Skillnet have come together to explore how the intervention of effective strategies, supported by training solutions and people development, can positively impact on the quality of employees working lives and the competitive environment within which network member companies operate. The aim of the project is to create a Positive2Work environment for all employees within the member companies of the Skillnet.
To date the Skillnet has delivered training that support the areas of:
- Building Resilience / Stress Management
- Conflict Management / Building Constructive Relations
- Change Management / People Management
While also working directly with member companies to deliver training that both incorporates the Positive2Work objective and meets their individual needs.
Positive2Work has approved funding until the end of 2013.
Positive2Work Skillnet provides subsidised training to member companies and offers free training for job-seekers. Members can also influence what courses are provided by the network.
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