Customer Service Over The Phone New Horizons Jordan
Price: TBA
  • Duration: 1 Hour

Course details

Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer's style. In the end, customer service should focus on how to better serve and benefit the customer. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

  • identify basic telephone etiquette rules
  • match strategies for providing outstanding telephone customer service with examples
  • provide excellent telephone customer service in a scenario
Updated on 08 November, 2015

About New Horizons Jordan

As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. For 30 years, New Horizons has provided more than 30 million students with industry-leading technical training that delivers the most relevant and intuitive computer ctheirses and certifications. they’re now the world’s largest independent IT training company, and they continue to lead:
  • 300 computer training centers in 70 countries (and counting)
  • Largest Guaranteed-to-Run ctheirse schedule in the world
  • Ranked in the top 5% of the industry for training quality and customer satisfaction
  • Official training partner for technology leaders such as Microsoft, Cisco, CompTIA and VMware
  • Microsoft’s largest training provider, delivering more than 40% of all authorized Microsoft training worldwide
  • World’s largest Cisco-authorized training partner
See all New Horizons Jordan courses
Are you from New Horizons Jordan ? Claim your course!
Courses you can instantly connect with... Do an online course on Telephone Skills starting now. See all courses

Is this the right course for you?

Didn't find what you were looking for ?

or