- Duration / Course length: Upto 20 Hours Start now
- Accredited by: CPD Group
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Our Customer Service Management course is designed for professionals who want to thrive in their profession. The course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real-life knowledge and expertise from the industry experts and practitioners from the Customer Service Management course.The Customer Service Management course starts with the basic knowledge of Customer Service Management and gradually shares expertise and knowledge. In this course, you will get a complete idea of Customer Service Management with key concepts, strategies regarding use of it and in-depth knowledge.
The Customer Service Management course is completely an online course. You can access this course from any part of the world with just a smart device and the internet.
By the end of this course, you will get complete knowledge and marketable skills. The course also comes with a certificate, which will add extra value to your resume and help you stand out in the job market.
In short, the Customer Service Management course is the perfect course to fast-track your career. So, why are you waiting? Enrol in this course today!
What you will learn
- Be flooded with ideas on how to delight customers
- Stand out from competitors with unique customer experiences
- Create customers who are loyal for life and sing your praises to friends and family
- How to take care of yourself while taking care of others
- Help your team or employees give great service and be creative with new ideas
- Acquire and immediately implement strategies that will ensure high-quality customer service
- Enhance their people skills in a way that will truly differentiate them from the competition
- Handle any complaints they receive
- Deal with difficult or angry customers
- How to really listen to customers, not just hear their problems
- This course is ideal for those who work in or aspire to work in the following professions:
- Anyone managing a company or team (now or soon) - whether big or small
- Someone who wants to do Customer Care or management in their future career
- People looking to grow their sales through customer referrals and repeat business
- Businesses looking for inspiration on how to delight their customers and stand out from competitors
- Suitable for product or service related businesses
- People who need to make strategic decisions about how their customer service levels need to be adjusted
- Customer service relationship managers
- People in the front line of customer service
- Everyone involved in relationship development and client acquisition
- People starting out in a customer service career will benefit from this course
- First-time customer service reps should take this course to prepare themselves for their new job
- Conducted by industry experts
- Get Instant E-certificate
- Fully online, interactive course with Professional voice-over
- Developed by qualified professionals
- Self-paced learning and laptop, tablet, smartphone-friendly
- Tutor Support
Eligibility / Requirements
No previous experience of Customer Service Management is required for this course.
Job roles this course is suitable for:
Customer Service Management , Customer Service Manager , customer , Customer Care RepresentativeAbout Course Drive
Course Drive is a trading style of Edu AIM LTD, based in the UK, with company registration number 14488487. Course Drive is a registered United Kingdom Learning Provider (UKPRN: 10091975). We provide online education for personal and professional development. We have a wide range of courses on e-learning eg. accounting & finance, animal care, business, health & care, IT and much more.
Course Drive has the most up-to-date audiovisual equipment and highly skilled instructors with more than 20 years of total industry expertise. Our devoted course team will make sure that Course Drive provides you with the best online learning environment and top-notch courses. The courses offered by Course Drive are meant to provide you with the skills and knowledge you need to succeed at work or in your chosen field of study.
