Customer Service (Level-03)

Course details

Course Description
Our LCCI International Qualifications in Customer Service help learners to develop their knowledge and understanding of concepts in developing and delivering good customer service, the systems and procedures that enhance the delivery of reliable and effective service, personal behaviors and processes that enhance and influence service delivery, and the application of these behaviors and processes within the job role. They're suitable for those working or intending to work in customer service advisory or supervisory roles.
 
Course Objectives
 
 
The aims of this syllabus are to enable candidates to develop:
 

• Knowledge and understanding of the advanced concepts in developing and delivering Good Customer Service.

 

• An appreciation of systems and procedures that enhance delivery of reliable and effective service.

 

• An understanding of personal behaviors and processes that enhance and influence service delivery.

 

• The ability to apply these behaviors and processes within the job role, in realistic situations.

Updated on 17 July, 2019