This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.

Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Course Outline

  • Module 1: Introduction
  • Module 2: Cases
  • Module 3: Knowledge Base
  • Module 4: Queue Management
  • Module 5: Contracts
  • Module 6: Analysis, Reports and Goals
  • Module 7: Service Scheduling

It is the first and largest provider of computer software and hardware training in Egypt.

We_They is fast growing training provider over 20 years of experience in the delivery of computer training.

Our organization is dedicated to provide education excellence to meet the needs of each technology, simultaneously, as customer expand designed solutions to meet his particular organization's business needs.

Also Compuek is aimed by great companies and institutions for training their human resources looking for their progress and growth, and to make HR learn this promising technology at that time. For 20 years, the center is supplying the career market by highly qualified HR members who having broad minded, acquired with high technique and capable to work on the most difficult systems by all easiness and facility.

Computek is distinguished by its remote sighted management that enjoyed advanced thinking and firmness in order to enable the trainees to get as much training as possible by easy and simple way and in fine, splendid, and very organized training halls acquired with high capability PCs that are continuously upgraded to maintain high performance.

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