Price: TBA
- Duration: 1 Hour
Course details
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers' needs, and understanding their feelings by empathizing with them. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
- recognize behavioral examples that demonstrate a customer-focused attitude
- recognize examples of statements that demonstrate empathy
- build rapport with a customer
About New Horizons Jordan
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. For 30 years, New Horizons has provided more than 30 million students with industry-leading technical training that delivers the most relevant and intuitive computer ctheirses and certifications. they’re now the world’s largest independent IT training company, and they continue to lead:
- 300 computer training centers in 70 countries (and counting)
- Largest Guaranteed-to-Run ctheirse schedule in the world
- Ranked in the top 5% of the industry for training quality and customer satisfaction
- Official training partner for technology leaders such as Microsoft, Cisco, CompTIA and VMware
- Microsoft’s largest training provider, delivering more than 40% of all authorized Microsoft training worldwide
- World’s largest Cisco-authorized training partner
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