- Location: Montrose Place, Cnr Pasita & Bella Rosa Street, Rosenpark Bellville,
- Duration: 1 Day
Course details
Understand fully what customer service means in relation to all our customers and recognize how our attitude affects customer service. We will focus on how we can serve our customers better and improve ourselves in the process.
Course Outline
Module 1
Understanding the Importance of Customer Service
What is Customer Service?
Who is the Customer?
Customer Needs and Expectations
What all links to Customer Service?
- Personal Attributes
- Self-Awareness and Self-Esteem
- Personal Hygiene
- Professional Appearance (Dress Code & Grooming)
- Managing your Work Hours
- Positive Work Attitude
- Good Manners & Basic Office Etiquette
- Commitment & Strong Work Ethic
Module 2
- Excellent Communication Skills
- Assertiveness
- Listening & Hearing
- How to Greet?
- The Art of Small Talk
- Dealing with Unhappy Customers
- Handling Customer Complaints
- Body Language
Module 3
- Telephone Courtesy
- Value of Teamwork
- Accountability & Responsibility
- Value of Communication
- Staying Motivated
Course Location
About Presentation Software Training
Presentation Software Training is a dynamic and innovative training centre committed to providing our clients with the best service. We specialise in Computer Skills, Staff Development Workshops (Soft Skills) and Occupational Health and Safety training courses. Short courses with Long Term Benefits.
Furthermore we develop and deliver tailor-made training to respond to organisational specific training needs. With years of experience in training and business presentations, Marilee Laubscher, the founder member is in a position to advise,, train and assess individual andcompany needs.
Presentation Software Training is a name you can rely on when it comes to training. We have been offering short courses to the business sector and the general community for the past 20 years.
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