Customer Service FETAC Level 5

Course details

To provide learners with the opportunity to develop the knowledge, skills and competencies necessary to enable learners to deliver quality customer service in any industry. It is well known that strong customer service pays great pidends to an organisation's long-term stability and growth. Our programme is designed to provide participants with the knowledge and skills required to perform effectively as a representative of an organisation

Progression

• Marketing 5M2069

Specific Entry/Access and Exemptions Requirements

Participants applying for this award should hold a level 4 and/or have relevant life and work experience. Applicants will have the opportunity to advise of any special learning requirements on application/registration

Certification

• FETAC Level 3 in Computer Literacy

Assessment

• 20% Assignment, 20% Exam, 60 % Skills Demonstration

Programme Content

• Examine the principles of customers service in a range of environment
• Identity key features of good customer service from first impressions to meeting customers needs
• Understand consumer legislation and associated regulatory organisations providing customers with protection
• Be able to demonstrate excellent customer service that will enhance an organisation effectiveness and success
• Apply and develop your own personal skills, qualities and attitudes to provide outstanding service to customers
• Be capable of observing customers behaviour and be capable of mirroring to build relationships
• Be capable of dealing with challenging situations