- Location: frs training Ltd , National Office, Derryvale, Roscrea, Co. Tipperary
- Duration: 3 Days
Course details
People Skills
Learners who successfully complete this programme will understand the role of the customer service in organisational effectiveness. Understand the role and responsibilities of a representative of an organisation and work effectively as part of a team. Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care. Become familiar with consumer protection legislation.
Candidate Criteria
Learners will require a good commmand of the English language and a good level of numeracy and literacy.
Course Content
The learner is required to complete a
Skills Demonstration 60%
Assignment 20%
Examination (Theory based) 20%
Updated on 08 November, 2015Course Location
About FRS Training
FRS Training offers a wide range of FETAC accredited training programs nationwide.
Responding to the training needs of Irish Industry They offer industry leading construction skills and health and safety courses, including safe pass, forklift training, manual handling, CSCS, machine ticket training to the industry sector and practical skills, people skills, communication skills, customer service, IT skills, managing people, train the trainer, craft skills (to name a few)to the wider public who wish to broaden their career or personal development.
Fetac Healthcare courses are conducted by our experienced and reputable tutors in the areas of care skills, care support, home care skills, palliative support, care of the older person, anatomy and physiology and challenging behaviour.
Horticulture skills training, including plant care and maintenance, horticulture tools and equipment, machinery operations and maintenance, and pesticide handing and application courses are widely available throughout the country.
Agricultural training, including farm safety training, tractor driving skills, safe handling of chemicals are offered by expert training consultants who can assist you with your farm assessment and safety statements.
Our clients include Corporate Businesses, Industrial Companies, Community Employment Schemes training and Inpidual People who want to upskill. FRS has been serving customers since and has changed and adapted to meet market demand.
Search our full range of courses on our Theybsite or call one of our sales team to discuss your questions and needs. Our courses are continuously developing and They believe that there is always a requirement to self-improve, develop new skills and try something new. They are here to bring you through that journey and find the right course to meet your needs.
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