Price: TBA
- Duration: 1 Hour
Course details
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
- match common complaint handling mistakes with things you can do to avoid them
- recognize how to defuse angry customers and handle their complaints
- handle a complaint from an angry customer
About New Horizons Jordan
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. For 30 years, New Horizons has provided more than 30 million students with industry-leading technical training that delivers the most relevant and intuitive computer ctheirses and certifications. they’re now the world’s largest independent IT training company, and they continue to lead:
- 300 computer training centers in 70 countries (and counting)
- Largest Guaranteed-to-Run ctheirse schedule in the world
- Ranked in the top 5% of the industry for training quality and customer satisfaction
- Official training partner for technology leaders such as Microsoft, Cisco, CompTIA and VMware
- Microsoft’s largest training provider, delivering more than 40% of all authorized Microsoft training worldwide
- World’s largest Cisco-authorized training partner
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