In customer-oriented business environment, people skills are critical for career advancement and organizational effectiveness. This course emphasizes the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery and negotiation techniques for dealing with difficult customers in a professional manner.
Targeting Audience This course is recommended to frontline customer service representatives, team supervisors, department managers, account managers, and field service representatives.
Learning Objectives You will establish the importance of setting and reviewing customer service standards, develop an understanding of internal and external customer expectations, communicate more effectively by utilizing active listening and questioning skills, demonstrate how to deal with difficult customers effectively, set SMART objectives and goals to increase daily productivity, and utilize stress management techniques to reduce tension.
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Whether you are a student or a professional, our courses are designed to get you from where you are to where you want to be.
MECAT is accredited by the Knowledge and Human Development Authority (KHDA).
We offer a variety of courses within different programs: Business Program, Education Program
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