Enquire About It
Why is the price not shown?
The cost of this course can vary depending on your needs.
This course provider offers a free consultation to ensure you are recommended the products that are most likely to achieve your career goals. These may include exams, books or other supplementary materials.
To find out how much this course will cost, you can enquire now to speak with the course provider directly.Hide
- Duration Flexible
- Starting Date Enquire About It
- Timings TBA
- Locations Knowledge Village, Bahrain...+1 more
In customer-oriented business environment, people skills are critical for career advancement and organizational effectiveness. This course emphasizes the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery and negotiation techniques for dealing with difficult customers in a professional manner.
Targeting Audience This course is recommended to frontline customer service representatives, team supervisors, department managers, account managers, and field service representatives.
Learning Objectives You will establish the importance of setting and reviewing customer service standards, develop an understanding of internal and external customer expectations, communicate more effectively by utilizing active listening and questioning skills, demonstrate how to deal with difficult customers effectively, set SMART objectives and goals to increase daily productivity, and utilize stress management techniques to reduce tension.
How can you fullfull and reach your potential ? Become who you want to be, we belive our state of the art courses can help.
Whether you are a student or a professional, our courses are designed to get you from where you are to where you want to be.
MECAT is accredited by the Knowledge and Human Development Authority (KHDA).
We offer a variety of courses within different programs: Business Program, Education Program
Enquire about this course
You may add more courses here,
your list will be saved.