Course details
To equip learners with knowledge and skills necessary to deliver excellent customer service.
Summary of Course Programme:
- Assessing individual customer care abilities and skills
- Importance of customer service
- Identifying customer needs
- Communication Skills - speaking and listening
- Dealing with difficult people
- Procedures for dealing with complaints
- Elements of good customer relations manager
Course Location
About ACE Training Ltd
We_They was established in 1998 and is registered with FETAC to offer programmes leading to FETAC awards in the National Framework of Qualification and is also FAS registered. We provide participant centred, customized, quality, effective training in business development, business management, financial management, accounts, personal development and general management.
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