Price: EUR 280
- Location: Gorey Community School Esmonde Street Gorey Wexford Ireland
- Duration: 12 Weeks
Course details
The course will give you the knowledge, skill, and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.
Course Content:
- Principles of customer service within a range of environments
- Key features of good customer service, to include distinguishing between different kinds of customers, making a
- good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions
- Standards or rating system by which customer service is developed and measured in an industry-specific area
- Consumer legislation and the functions of associated regulatory organisations providing customer protection, representation and redress
- How customer service enhances organisational effectiveness and success, to include practical examples of
- organisations with good customer care
About Gorey Adult Learning Centre
Adult education provides an opportunity for people to develop their knowledge, understanding and skills and, through improved co-operation and communication, to create a better community, society and environment in which we live.The Adult Education Department at We_They is a vibrant unit with accredited up-to-date courses, modern technology and professional teaching staff. We offer evening classes and courses which are constantly monitored to ensure they are relevant and contemporary, and the curriculum is tailored to the needs of the students. Underpinning that commitment, we strive to meet new opportunities which students wish to explore - if the course you require is not listed
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