- Duration: Upto 20 Hours
- Timings: Part Time, Flexible
Course details
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This program will look at all types of customers and how we can serve them better and improve ourselves in the process.Topics covered:
- Who We Are and What We Do
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Generating Return Business
- In-Person Customer Service
- Giving Customer Service Over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate
- 10 Things You Can Do To WOW Customers Every Time
At the end of this program, participants will be able to:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers' needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Eligibility / Requirements
The candidate must possess a basic working knowledge of spoken and written english
Job roles this course is suitable for:
Customer service professional at management levels , Customer Relation Representative , Customer Service Representative - RetentionAbout Regional Educational Institute
Regional Educational Institute (REI) has been at the forefront of education by delivering quality training courses in UAE since 1995, establishing itself as one of the premier training institutes in Abu Dhabi.Our training center in Abu Dhabi has developed numerous programs that have helped a significant amount of individuals uplift their careers not only in the functions they carried out but also in remunerations and future growth prospects. We strive to equip you with the skills and knowledge to better your career options, while also developing your other skillsets through cross functional training programs. Similarly, our corporate training courses in Abu Dhabi have helped many organizations in the region achieve better productivity and higher customer satisfaction levels.
We have numerous certified training programs on board – some of which includes Business Soft Skills, Leadership & Management, Sales & Marketing, Service Excellence, Language Development and IT training courses in Abu Dhabi. Our customers include some of the most prestigious organizations in the country, which include Government and Semi Government Agencies, Banking and Financial Institutions, Oil & Gas Companies, Hospital Groups, Large Corporations, Telecom Service Providers, Technology and Service Providers, System Integrators and many Small and Medium Enterprises.
Everything around us is rapidly changing – Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day wherein keeping up is not only difficult but sometimes impossible. We employ a carefully calculated methodology that allows us to design training courses in Abu Dhabi that target specific skill areas needed by the candidates. Before we provide a training course in Abu Dhabi, we analyse a candidate’s training needs and create an effective educational program that includes training resources specifically chosen to equip the candidate.
At REI we not only focus on enhancing your current career options but also prepare you to stay ahead of the curve with our cross functional training programs. Approved and certified by the Abu Dhabi Centre for Technical and Vocational Education and Training, our training institute in Abu Dhabi offers certified courses and accreditations.
Our Team REI consists of industry professionals with a collective experience of more than 50 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
- USD 49Duration: 1 To 2 Months
- Certified Service Advisor VskillsUSD 49Duration: 1 To 2 Months
