Course details
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.
Includes 18 Chapters:
- Building Customer Loyalty
- Delighting Your Customers
- Building Web Relationships (Interview)
- Creating Customer Value
- Crown Your Customers (Interview)
- Customer Convenience is Key to E-Commerce (Interview)
- Customer Service Strategy
- Dealing with Customer Complaints
- Exceeding Customer Expectations
- Getting to Know Your Customers
- Getting Your Customer Experience Right (Interview)
- Implementing Effective Service Standards
- Keeping Loyal Customers
- Measuring Customer Service
- Profits, Not Promises (Interview)
- Understanding Customer Service
- Building Relationships with Your Customers
- Good News About Customer Complaints
About American Chamber
Efforts to establish an American Chamber of Commerce in Egypt date back to the 1950s, when Hassan El Abd initiated the idea. But political changes within Egypt kept the idea dormant until 1974, when President Anwar El Sadat initiated the "Open Door" policy.
A by-product of the policy was the formation of the Egypt-U.S. Joint Business Council. Twice yearly, this group of top-level Egyptian and American business executives met to discuss Egyptian business issues. The first resolution of the Council in 1974 called for the creation of an American Chamber of Commerce in Egypt.
Finally, after seven years of intermittent efforts to found the Chamber, some substantive progress was made in 1981 under the organization of George DeBakey of Rockwell International. He recruited prominent Egyptian and American business leaders who shared his commitment to a chamber. In October 1983, the first board meeting of the American Chamber of Commerce in Egypt was convened.
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