Course details
This course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.
During the course we will cover the main disciplines of professional customer care.
The style of all our courses is interactive and challenging, we try to present all topics in a realistic and practical style, this in turn motivates the delegate to turn the course material into practical reality back on the job.
COURSE CONTENT:
- Understanding the benefits to an organization of quality customer care.
- Being able to handle a sales enquiry professionally.
- Learn how to deal with difficult or irate customers professionally.
- The importance of creating a good first impression over the phone.
- Communicate effectively by listening and questioning correctly.
- Keeping the customers informed and minimising future complaints.
- Phrases and habits to avoid that result in poor customer relations.
- How to present yourself as a positive and helpful individual.
- How to interact professionally with other departments in your organisation.
Course Location
About Training & Selection Services Ltd
TSS Training is an established training and development company with offices in Dublin and Cork. they specialise in the development of Managers, Salespeople and Customer Service staff by offering a wide range of business skills development programmes throughout Ireland and the UK.
All of their training programmes can be personalised by their training team and presented exclusively to ytheir staff at ytheir convenience on or off ytheir business premises. The main benefit of in-house training is that any business ctheirse they offer can be modified to satisfy ytheir team’s specific training requirements and company needs.
The objective of all their training programmes is to give the delegate new skills to transfer back to the workplace, thus improving productivity and performance.
WHY TRAIN?
By teaching “Best Practice” skills they can help improve productivity and performance.
Interactive training is an excellent way of motivating and re-energising ytheir staff.
By improving inpidual skill levels you give people new confidence in their own ability and a feeling of ownership of their role in any organisation.
Training enctheirages team building and mutual employee understanding of each-others role in different departments within any organisation.
Helps to boost staff morale and gives employees a feeling of value within their organisation.
Provides a correct foundation for new starters and prevents bad habits forming.
Proven to reduce staff turn-over and help plan long-term career progression.
WHY TRAIN WITH TSS?
Experienced - TSS Training is in business 14 years with over 1,000 clients in Ireland & The UK.
Experienced - they deal with a wide range of clients in many different sectors.
Service - they can supply management and selling styles profiles on ctheirse completion.
Service - Conduct an introduction meeting and a debrief meeting for each programme
See all Training & Selection Services Ltd courses- Customer Services Coordinator Academy for Health & FitnessEUR 12
EUR 612Duration: Upto 4 Hours - Call Centre Training Brentwood Open Learning CollegeEUR 35
EUR 386Duration: Upto 200 Hours
