In order to be a successful customer service agent you should have some skills like negotiation skills and also you should be aware of the rules of the floor and how to handle a call and a lot of other skills in the course.
- what is customer service
- characteristics of a customer service agent
- types of customers
- how to deal with customers
- how to handle a call
- call flow
- know what skills you need to be a good agent.
- handle a call
- handle all types of people
About Knowledge Training Center
Knowledge for training and IT services founded in 2010, we offer a world class training programs in English and soft skills (Currently) and soon we will offer training programs in computer fields
We present these programs in a new creative way and with all these programs we open-up a wider range of career opportunities, professional development or even further study.See all Knowledge Training Center courses