In order to be a successful customer service agent you should have some skills like negotiation skills and also you should be aware of the rules of the floor and how to handle a call and a lot of other skills in the course.

Course Content

  • what is customer service
  • characteristics of a customer service agent
  • types of customers
  • how to deal with customers
  • how to handle a call
  • call flow
  • feedback

Course Result

  • know what skills you need to be a good agent.
  • handle a call
  • handle all types of people

Knowledge for training and IT services founded in 2010, we offer a world class training programs in English and soft skills (Currently) and soon we will offer training programs in computer fields

We present these programs in a new creative way and with all these programs we open-up a wider range of career opportunities, professional development or even further study.

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