In order to be a successful customer service agent you should have some skills like negotiation skills and also you should be aware of the rules of the floor and how to handle a call and a lot of other skills in the course.

Course Content

  • what is customer service
  • characteristics of a customer service agent
  • types of customers
  • how to deal with customers
  • how to handle a call
  • call flow
  • feedback

Course Result

  • know what skills you need to be a good agent.
  • handle a call
  • handle all types of people

Knowledge for training and IT services founded in 2010, we offer a world class training programs in English and soft skills (Currently) and soon we will offer training programs in computer fields

We present these programs in a new creative way and with all these programs we open-up a wider range of career opportunities, professional development or even further study.

See all Knowledge Training Center courses

Contact information not available.

Courses you can instantly connect with...
Customer Service Generations Consulting & Training Customer Service Phoenix Academy Advanced Customer Care Kovay

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?