- Locations: Deira
- Duration: 2 Weeks
Customers are the core requirement for any business and as such there is a need to foster and maintain great relations with them. This course takes a freshing new look as the key requirements for a CRM process that integrates your organization with those of your customers.
- What is Customer Relationship Management?
- How to turn Customer data into intelligent action.
- Why does an organization need CRM?
- How to integrate the customer with organization strategy?
- How to manage customer data by warehousing and mining information.
- How to measure CRM process.
- 10 Common Reasons Why CRM fail.
- Pareto Principle.
- Customer and Culture.
About Safi Training Center
Client Care and Customer Service Related Questions
I am interested in customer service courses. Please advise me on advantages of the course in the ...
Unanswered //Jan 2, 2017 Customer service, Client Care and Customer Service