Course details
Customers are the core requirement for any business and as such there is a need to foster and maintain great relations with them. This course takes a freshing new look as the key requirements for a CRM process that integrates your organization with those of your customers.
Learning Objectives:
- What is Customer Relationship Management?
- How to turn Customer data into intelligent action.
- Why does an organization need CRM?
- How to integrate the customer with organization strategy?
- How to manage customer data by warehousing and mining information.
- How to measure CRM process.
- 10 Common Reasons Why CRM fail.
- Pareto Principle.
- Customer and Culture.
Course Location
About Safi Training Center
We_They was founded in 2000 to serve the needs of experienced adults from all areas of business, industry, and Executives who were having great difficulty re-entering the job market was not balanced with their professional background and experience.
The Center goal is to offer training program in Administration, Management, Management Accounting, Secretarial and IT programs to working adults who are looking for a carrier progress. The training programs offered at We_They provide students with all the necessary materials and guidance to assist them in organizing and focusing their efforts for optimum results within a reasonable period of time. Close personal communication is maintained during all stages of the programs. This personalized tutor-student interaction has helped to make We_They a leader in management training.
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