Customer Experience Leadership Summit 2015

Course details

We are delighted to confirm the following speakers at this year's CCMA conference.

Our MC for the day will be Eoghan McDermott, Director of The Communications Clinic.

Speakers and topics:

• 'How to Create Sustainable Value in your Business through Well Crafted Customer Conversations’ - Nick Miller, Founder, President, Clarity Advantage.
• "The Importance of being Different. The BT Sport Story" - Jamie Hindhaugh, COO of BT Sport and BT TV.
• "The Consumer in Recovery: Surly, Demanding, Disloyal… But Willing to Buy” - Gerard O’Neill, Chairman Amarach Research.
• "Sky Ireland - The Journey So Far...." - Derek Stalley, Customer Operations Director, Sky Ireland.
• "Becoming Lean: How focusing on Contact Centre Process Improvement can drive Customer Value" - Michael Nolan, Head of Customer Operations, Paddy Power Online.
• “Strategy in Action: how to get a Strategy out of the Boardroom and into your ‘centre’” - Gary O’Sullivan, Partner Head of Strategy & Business Transformation, Pathfinder.
• "Your Voice Matters: Make the Connection" - Maria Tecce, Executive Voice Coach, Confidentspeak.com.
• “Insight into the Implementation of Shared Services within the Public Sector in Ireland” - Hilary Murphy-Fagan, CEO, National Shared Services Office, Department of Public Expenditure and Reform.