Course details
Course overviewCustomer Experience (CX) means the outcome from the interaction between company and its clients. The quality of clients' interaction with a company defines the general business image and reputation. Due to its clear importance Customer Experience has become the critical element that can result in success or failure in the existing business environment.
In this course, participants study all the professional insights on the best praxis of Buyer Experience Management. The course covers all the fundamental topics on how to understand the needs and expectations of your consumers, the overall role of CX along with specific issues such as how to achieve loyalty and happiness and to deliver the outstanding digital experience. It also provides the skills to act in the multicultural global environment. This course is perfect to gain the wide-ranging overview and knowledge on Shopper Experience and all its important elements.
On the course you will also gain the professional knowledge and endorsed skills on:
- Understanding your customers and their expectations
- Developing and Setting Winning Client Experience praxis
- Improving Consumer Journey standards
- Setting best praxis on customers satisfaction and loyalty
- Practical implementation of CX and results assessment
- Essentials of Customer Experience and its Impact on different companies
- Understanding and meeting your Consumers Needs and Expectations
- Role and requirements of Client Experience Management (CEM)
- Exposing the reasons and consequences of Consumers Behaviour Changes
- Right designing of Client Experience determined by type of Business
- McKinsey method of Client Experience Measurement Pyramid
- Defining and setting Professional CX benchmark for your company
- Improving Customer Journey to achieve the excellent Customer Experience
- Programs of Happiness and positive attitude Worldwide and in the UAE
- Consumers Happiness initiative in Private and Government sectors
- Predicting the future of Digital CX and Smart Technologies
- Central principles of providing the Excellent Multicultural CX
- Setting high Standards of Buyer Experience for Modern Business
- Competent evaluation of our company CX from Client point of View
- Guide on the Efficient Methods to Deliver Unforgettable CX
- Analysing Business Cases and best Praxis of International Companies
Upon attending this short and intensive course of Atton Institute you learn how to:
- Establish the right balance of customer experience and business policies
- Study what customers really want from your company and your CX team
- Boost your career with the Endorsed Professional knowledge that supports you
- Identify strategy to create remarkable client experience internally and externally
- Master ways and techniques to deal with clients` expectations and wants
- Develop a Consumer Journey which is perfectly adapted to the company structure
- Improve professional strategy for implementing requirements for happiness
- Develop programs that help to increase loyalty customers and retention rate
- Work in multicultural environment with the maximum efficiency and expertise
- Enhance the ranking of the company on the market by providing excellent CX
- Know up-to-date on the latest global CX trends, facts and challenges
Job roles this course is suitable for:
Government , CEO , Customer Experience Managers , Entrepreneurs , Business owners , Brand managers , Sales & Marketing Professionals , Business Development Team Members , Team Leaders & SupervisorsCourse Location
About Atton Institute
Atton Institute is the licensed provider of the specialized professional courses and trainings and its administrative office is located in Dubai, the UAE. The Institute offers wide-ranging schedule of professional courses and trainings in all major segments of professional education.All Atton courses are tailor-made under the unique Atton Learning Methodology which guarantees our students the path to obtain professional skills in the fast and easy way. Our courses are intended for staff, management, and business owners along with the personnel of government authorities and organizations.
Atton Institute has the superior set of expert guidelines which are stringently applied within each and every module of our courses and trainings. Our academic team has prepared the full range of courses which represent essentially all key elements of professional education.
Our instructors / lecturers are carefully selected, are highly proficient, and deliver to our students the highest level of professional education, refined to perfection.
Our core aim – within the cooperative work of our trainers and students, to apply the best personnel development professional standards at all levels of commercial and non-commercial entities in the UAE and globally.
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