Customer Excellence over the Phone

Course details

This course provides an overview of how to provide excellent customer service over the phone. It covers the techniques required to expertly handle both internal and external customers and provide them with a great impression of your business.

Course Benefits

By the end of the program, participants will be able to:

• Apply international standards and good telephone manners
• Apply effective communication skills
• Demonstrate good listening skills
• Deal with customer complaints
• Handle customers from different cultures

Who Should Attend

• Anyone who handles customer queries, complaints and issues over the phone on a day to day basis.

Course Outline

• Understanding ‘New Age’ customer service
• Telephone behaviour and teachniques
• Enhancing communication skills
• Art of listening 
• Handling difficult customers and situations
• Cultural persity

Course Prerequisite (s)

• Basic English Skills