Customer-driven Process Improvement: Implementing and Maintaining Improvements New Horizons Lebanon
Price: TBA
  • Duration: 1 Hour

Course details

The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out implementation plan. It outlines actions that help make the implementation run smoothly and describes techniques for maintaining process improvements over a longer period of time.

  • sequence examples of the steps in creating a test plan
  • recognize how to develop an effective process improvement implementation plan
  • identify examples of useful actions to take when implementing process improvements
  • describe ways to maintain process improvements
Updated on 08 November, 2015

About New Horizons Lebanon

As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.

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