Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions New Horizons Lebanon
Price: TBA
  • Duration: 1 Hour

Course details

After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines ways to generate ideas for improving a process. It explains how to refine those ideas and select the best idea by using a solution matrix. It also describes how to calculate the risk of your given solution by using failure modes and effects analysis.

  • distinguish between different improvement solutions you may use to make processes better
  • assess the effectiveness of a brainstorming session to generate process improvement ideas, in a given scenario
  • describe ways to refine ideas for improving processes
  • sequence the steps in creating a solution matrix
  • use FMEA to determine potential risks of an improvement solution in a given scenario
Updated on 08 November, 2015

About New Horizons Lebanon

As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.

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