Customer Care in Logistics and Transport The Chartered Institute of Logistics and Transport

Course details

Delivery of high levels of logistics and transport service depends on several factors relating to the organization and its people and it is only when these factors are correctly established that such service levels can be provided. The organization must first of all be sure of certain factors regarding the market in which it operates and then management policy must be carefully designed and implemented to ensure that staff at all levels are able to provide the level of service required.

Course Objectives

  • The aim of this course is to provide logistics and transport staff that are often the first point of contact for customers the knowledge and professional skills that will enable them to:
  • Explain the different types of customer
  • Explain the real nature of what is being sold
  • Describe what management needs to do to enable customer service
  • Describe the main characteristics required from customer service staff

About The Chartered Institute of Logistics and Transport

CILT Egypt is the local branch of the Chartered Institute of Logistics and Transport – CILT International - the premiere professional body for those engaged in sectors related to transport and logistics. Established in 1919 and receiving its Royal Charter in 1926, CILT has an exciting history behind it, but is always adapting to stay consistent with current logistics and transport issues. 

The principal objective of the Institute is “To promote and encourage the art and science of logistics and transport” through both its membership and networking activities and its educational qualifications.

As the sole representative of CILT in Egypt, we are responsible for the promotion and administration of institute membership. CILT Egypt is also entrusted oversight of professional qualifications delivery by accredited training providers.

CILT Egypt also provides support to policy makers and practitioners in both government and the private sector in the elaboration and implementation of strategies and action plans that serve to improve their performance and increase their competitiveness.

It is also worth mentioning that CILT Egypt offers its members the opportunity to establish links with logistics and transport practitioners around the globe as well as have access to interna-tional best practice in logistics and transport through their participation in forums, symposia, conferences and seminars organized by the CILT Community worldwide as well as other international and regional organisations. 

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