- Location: Western Management Centre Galway Business Park Dangan Galway Ireland
- Duration: 1 Day
Course details
At the end of the programme each participant will:
- Understand how customer service builds and maintains business
- Recognise each individual’s role in satisfying customer’s needs and meeting customer’s expectations
- Know the "how to’s" of handling customer complaints
- Know how to develop a quality and caring culture in the organisation
- Identify the key elements of an action plan to build better service levels within the organisation
Training Methodology
The course is highly practical with the emphasis on individual and group participation. The instructional format will include:
- Lectures
- Practical exercises
- Group discussion
- Instructional videos
Programme Content
- What is customer care?
- The key elements
- Why is customer care so important?
- The tangible difference to your customers
- Internal and external
- Key customer contact points
- Who are your customers?
- Listening skills
- Giving and receiving information
- The "moments of truth"
- Managing and extending customer relations through better customer service
- Effective communication skills
- Handling customer complaints and winning
- Ideas to increase the level of customer service within your area of influence
Course Location
About Western Management Centre
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